Update and resolved Dry Cleaning and dissolving BT
Just to let anyone know that has been following the Dry Cleaning saga. It is now sorted... finished..
Johnson's Customer Care people... or one in particular have replied to my letter and sent me a cheque for £150.80 to cover not just Mike's suit, but also the cost of the cleaning, and they enclosed £15 of dry cleaning vouchers.
I am happy, I might not have a new suit, and I might still feel reluctant about using the Bangor Johnson's shop... but I will be happy to try another branch.
Well done!
I now have to do battle with BT once again. My parents house had 2 phone lines. One for my brother and one for my parents. I am now trying to reduce that and disconnect my brother's line. Unfortunately, after my first short call of about 30mins, the young lady that I spoke to has disconnected the other line :(
After my next call, to India and to another line that never actually got an answer...
I had to try a third time, and got India again and spent 31 mins in a queueing system before getting a jolly young man who I could almost understand.
He has told me that it will be sorted in 48 hrs... but that there will be a disconnection charge... then I saw red... which phone line? do they disconnect and charge me for both?
Maybe it was wasting over 2 hours in total to BT by this time..
I think this story will continue...
Johnson's Customer Care people... or one in particular have replied to my letter and sent me a cheque for £150.80 to cover not just Mike's suit, but also the cost of the cleaning, and they enclosed £15 of dry cleaning vouchers.
I am happy, I might not have a new suit, and I might still feel reluctant about using the Bangor Johnson's shop... but I will be happy to try another branch.
Well done!
I now have to do battle with BT once again. My parents house had 2 phone lines. One for my brother and one for my parents. I am now trying to reduce that and disconnect my brother's line. Unfortunately, after my first short call of about 30mins, the young lady that I spoke to has disconnected the other line :(
After my next call, to India and to another line that never actually got an answer...
I had to try a third time, and got India again and spent 31 mins in a queueing system before getting a jolly young man who I could almost understand.
He has told me that it will be sorted in 48 hrs... but that there will be a disconnection charge... then I saw red... which phone line? do they disconnect and charge me for both?
Maybe it was wasting over 2 hours in total to BT by this time..
I think this story will continue...
posted by Sheila at
23:16
1 Comments:
Oh Gawd! I am laughing but not in the mean sense ... in the consolatory sense! There is "no" customer service in places today. Like the drycleaners - you really have to slog it out (which takes a lot of time and effort and stomach upset) - makes the calls or write letters - and then maybe... you might achieve getting real help or resolution. Hugs, Chance
By
Chance, at 04/11/2007, 20:44
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